DO NOT USE THIS COMPANY ; pretty long but must read
I don’t know where to start …. I must start off by saying I took a few days to write this review because of how upset I was with this company and I did not want my post to come off the wrong way .
I hired Pro Movers for my move due to the reviews and great Feed back I read online… My move “should have been” June 13th on a Thursday between the hours of 10-11 am with 3 guys to do the move is what was on my quote and I listed all the things I had and what was in each bedroom (pretty detailed) …
WELL, 2 guys showed up at 11:30 am and took a look around and said they couldn’t do my move due to how many hours it would take them. I was quite confused due to how detailed I was and the fact that my husband and I took everything apart for them because they were late and we were on a timely schedule due to the condo we were moving to’s hours, it should have been simply , just grab and load . Only one bed was not taking apart . One of the movers proceeds to tell me he would call his manager “to get an approval ” I said ok and I also stated I had everything in writing and asked to show him . He proceeded out the door and said he would wait for the manager . I immediately contacted Rey De Silva which was the rep who assisted me but got no answer , I than contact customer support and advised of the situation and asked for them to contact the 2 guys who showed up and give them the approve to start my move , the rep advised he would and he didn’t know what the problem was due to everything was writing and quoted accordingly. About 20-30 minutes pass by it is now noon and I call the 2 movers who were suppose to be moving me and they told me they left and weren’t going to do the move because it was alot of work ! I hang up and started to cry because I could not believe what was happening . I had now 4 hours to move and had no one to move my stuff . I called back Pro movers and kept getting voicemails and when I would spoke to someone they told me they would call me back ….. an hour passes by and I still have not heard from anyone nor is anyone wanting to speak to me . I immediately contacted Uhaul at 1 pm and rented a truck and ended up moving myself between my husband and I and some friends and family . Later that afternoon around 5pm, finally someone from pro movers called me ( not my rep Rey ) and apologized and said they could do my move for $40 less than what they originally quoted me. I laughed and told them I would never use them again and I would make sure that people knew how my experience went and expressed how upset I was and how unprofessional they were by CANCELING on me the day of my move . This is extremely Unacceptable and I still don’t understand why this happened. I have a deposit and all . There is really no reason why I should have had this TERRIBLE experience .
I don’t wish this to anyone so please be mindful of my experience and I hope it doesn’t ever happen to anyone else.